I will continue to search for submitting a proper claim. I wasted three hours calling Sears and affiliates to schedule service tech. This fee was $130. If your refrigerator seems to be running but not cooling at all, most likely LG famous linear technology compressor is shot or there is a refrigerant leak somewhere in a sealed system (compressor, evaporator, condenser). I want it replaced or repaired. When we called back a different representative told us that Sears only covers up to $500 for the total repair job. Was told there was nothing that they could do. Called 3 different numbers as one person referred me to the next and the next and the next with no help at all (1wasted hour). TransUnion Credit Reports. I think we would be better off going somewhere els. If the coils are encrusted with ice, turn off your refrigerator and wipe away any excess water. Bought my Kenmore Bottom Freezer refrigerator Model 7957249 on Dec. 24 2017. Makes also a loud humming sound and sometimes a pop sound. Kenmore and Sears are not what they used to be. Cannot reach Sears or the manufacturer. Since then it has been a down hill spiral with so many problems. Stuck @ $1000.00 in parts and labor not including the lost food and suffering. They obviously know the problems, yet lie to their customers. This LG model compressor is defective and the local appliance repairman refused to service it because of its faulty nature and history of lawsuits. I paid for a sears service person to come and assess the issue. Stopped cooling June 28, 2018. You should also check to see if the condenser coils are dirty. Sears service said the soonest appointment we could get to "diagnose" the problem was 5 weeks out. When your refrigerator is running perfectly, you probably don't give its inner workings much thought. No repairman I have contacted will touch it. Where is the circuit board? He replaced the compressor which cost me around $350. However, it should not be too much of a concern. We have been living out of a cooler for more than two weeks. Service Tech did not show. Wife and I are in our 70s and can not function without fridge so called independent contractor to fix. Bradley Pfeifer. DECEITFUL, BAIT AND SWITCH! Gonna be 480 for part and labor but everything I'm reading I shouldn't bother spending the money if the compressor is going to go anyway!!?? 4 1/2 years later the compressor went out. Your Kenmore refrigerator and the label on the refrigerant you buy will let you know the amount to add. ). Estimate he gave me for parts and labor is $1,100. HELP. Call Sears they would be able to ilook at it in a month. Recall Details. May 2018, I purchased a Kenmore Elite French Door Refrigerator with a lower freezer unit, model #795-74025412 (28 cu. He used to work for LG and he refuses to see their clients as they never pay. According to the recall notice, LG has received 82 reports of incidents involving a condenser fan motor failure due to this problem, specifically described as condenser arcing and smoking. Release # 03-533. According to Sears the compressor is still under the manufactures warranty. Check the water intake valve, water line, and fan before replacing the ice maker unit. To replace the compressor on a Kenmore refrigerator, take the following steps: You will find the compressor at the bottom back of the unit. I am a 69 year old widow. Our food has spoiled and we are without a refrigerator for at least week while we are under "stay at home" protocol. Sears wants to charge me over $300 to fix this problem. The LG compressor failed last month. Call for service, the compressor is not working. We should do this every year until we get a judge that holds these guys accountable. This makes it he second one I have bought in the past 10 years. One LG rep was as rude as rude could be. I always bought appliances from Sears and even worked at one location as one point. The LG repairman came today and check the fridge and concluded it is a compressor gone bad. (Important Facts), How Long Does a Samsung Refrigerator Last? We ordered and received a free compressor from Sears. Yet its been a week and our refrigerator still does not work. I will be waiting on your response. are there any class actions involving this product? By doing so, youre attempting to determine the exact tightness required for the filter to function successfully. compressor/sealed system has failed. I took delivery of my Kenmore Elite on June 2, 2022 and the compressor stopped working on July 9, 2022. If your refrigerator is in direct sunlight or close to a heat source, consider relocating it if possible. I had to go to small claims but got my $739 back! We contacted sears and was told that our warranty had expired. Sears service provided poor responses across 2 months, continued to slide schedule and then finally cancelled. Sears has given me the runaround on a warranty of a television I purchased after their technician said it should be replace vs ordering a part which never came. Have waited 5 weeks now to get a 2 year old refrigerator fixed. I called the company again and they want me to pay another $119 to send another technician because the first technician didn't list the compressor as going out. After waiting nearly a month for the service appointment yesterday the tech came and validated that it was indeed a compressor failure. I have a Kenmore elite bought it new from Sears refrigerator quit working not getting cold, after talking to a technician giving him all the information and my model number he's informed me that everything that I have described to him and everything that I checked leads to a bad compressor, stated there was a lawsuit against it. Purchased a Sears Kenmore model # 795.72493.611 on October 10, 2017. They got my money, for falsely pushing products that claim ( and are priced in line with) to be equal to or superior to the others lined up next to them in the store. Then several weeks for the part to come in and then $300 or more to pay the labor for installation of the warranted part (I did not buy the extended service plan at the time of purchase) and then potential additional service issues and additional compressor failures after this is repaired. I even tried to get the part myself. The linear compressor recently failed and according to my product manual the linear compressor is suppose to have a 10 year warrantee with free replacement. These refrigerators are very expensive to purchase, yet for all these years, nothing has been done to redesign or obviously confront this problem. Upset & Disgusted!! When you detach it, shake it to see if there is a rattling sound. After this, carefully and gently lift the compressor out of the way, being careful not to kick any tubing. Called Sears for service, they no longer service my area after my extended service lapsed in 2020. Now in 2021, we have replaced the condenser, compressor, drier filter, computer board, and a freezer evap cover and fan within 6 months. My model has a diagnostics feature but when I called Sears to have them diagnose over the phone as it's stated in the manual, I was told "I'm sorry, but we are not offering that at this time" and it was going to be 150 for diagnostic and if I didn't have them repair it then I would lose the 150 but if I had them do repair the 150 would go towards labor and parts. Customer service is just a bunch of dopes and you never get anywhere. I have the LG Studio, serial number LSFXC2476S, which I purchased on 8/27/16. We are out of $5,000.00. ft.). i know Sears wont do anything. Do not purchase Kenmore or LG. This is freaking pitiful!!! Scheduled a tech to test it and the day before he arrived, the freezer completely stopped cooling. Bought a Kenmore elite in two months and it would cost me$800 to fix it. A defective start relay will keep the compressor from starting and running smoothly. $2500 paper weight. At 3months thethermostat/ice maker died (covered). 795.72489.410) Manuf 04/2015 UNTIL PROBLEMS; compressor stopped working, had new one put in, mainboard reset- for a short time started to cool then fridge/freezer stopped cooling & lost food again. The refrigerator stopped working. The agents sound very rehearsed and appear to experts at not solving your problems. Model # 795.72043.110. What a disaster. Linda O'Beck. We bought Kenmore 72595 June, 2018 on August 15, 2022 my unit quit working! For a mailed claim form to be considered eligible and timely, it must have been postmarked by February 5, 2021. He said he will not touch any OEM replacement parts, but could repair it with other parts for $1500 or more. I purchase a Kenmore elite refrigerator in 2016 3 yrs. Spoke with repair technician who informed me that unit was actually an LG unit. It is now doing it again for the 5th time and I do not want to pay for another service call. "The settlement resolves a pending lawsuit about alleged refrigerator cooling issues," says John Taylor, senior vice president of LG Electronics USA. Fortunately I have a 5 year sears master protection agreement so it should be fixed or replace. IT IS ONLY 4-5 YRS OLD. And once they realize that the compressor is bad they have 30 days to refund your 169.00 by law its a recall issue. I would replace my appliances every three years if they were priced accordingly. And if the compressor is a linear one, you cannot connect the terminal connector to the original place. Attach a hose to a vacuum cleaner or take a refrigerator condenser brush and clean the coils. VW/Bosch Emissions. 2015 Kenmore Elite Model 795.72483.410. Now a cooling issue. We now found out from the repair person from Sears that it is the compressor and condenser which he told me was a problem directly from the factory. It seems to be working, but I am nervous. I told them I have an email where the technician itemized everything and the compressor is no good. Contact Kenmore or Sears to report your suspicion of low refrigerant and describe how it is affecting your refrigerator. The kicker was when I asked if they were replacing the compressor with a different compressor I was told it was the same compressor!!! Didn t see number on recall list but should be. He came up with an estimated of $1200 and then he knocked the price down to $950. Approximately six years ago, we purchased a complete kitchen package of Kenmore Elite products - refrigerator, dishwasher, microwave, and stove. Also, check the condenser fan beside it for dirt. A Kenmore refrigerator compressor is the last thing to fail. As a result, coolant will build up and will eventually start leaking. I purchased Kenmore elite refrigerator model # 75.73157.610 ,Jan.2017. This kind of money is not disposable. We accepted the plan. A long story short after multiple calls to LG, and hiring a tech that deals with LG problems daily, we are still waiting on parts for a now dead refrigerator and lost food in the process. LFX 289685/00 April of 2019. If the numbers change, it means the compressor is shorted to the ground. I thought we bought a top-of-the-line refrigerator Kenmore Elite by LG model 795.74023.411 in 2016 paid over 3 grand in November 2021 lost all items in it. Lost a lot of food. At $2500+ Supposedly elite refrigerator. LG KNOWN by another nameKENMORE ELITE. This has had me so worried and sick to think how low Sears has got. Also the whole system neeeds replaced. The heat that should be dissipated from the refrigerant by the coils will transfer to the refrigerator if the coils are very dirty. Installing a new refrigerator compressor costs about $375 on average, ranging between $250 and $650. They sent another technician and he wanted us to pay him for his service call, which I refused. Challenge is that the soonest the repair people can come is in 16 days! I have been on the phone with Sears several times the past few days complaining about my refrigerator not working. Our refrigerator (model # LMXS30776S) is just over 3 1/2 years old, and this will now be the 7th time we've had it fail. We purchased the Kenmore Elite bottom Freezer refrigerator April 2015. It is ridiculous that Sears is not taking care of this. From everyone's comments it sounds like quite a hassle to try to get it repaired. I called local repairmen but they said only Sears can fix it under warranty. The same is true if they are turned off. Model # 79574307810. Was told the compressor overheated & refrigerant leaked out. Is this covered under the recall? He then set up an appointment for May 9th. I have thrown more food away in the past year, limping this thing along. I have the same issue as many of the above individuals. Well I thought I bought a reliable Kenmore fridge? After seeing the list of compliant this is what Sears & LG wants! He said LG has come out with a new linear compressor that should last longer but it is made in China. called a local repair place, their tech showed up the next day and said "oh, Kenmore, i bet it is the LG compressor" and after he opened it up, he was right. This is because the thermistor reads the temperature and sends results to the control board. I contacted Sears warranty they sent a technician out today 9/23/19 I was told it would cost me $858.23 to fix the problem. Kenmore Elite refrigerators can survive up to 14 years on average, while certain models can last up to 17 or even 20. Is a linear one, you probably don & # x27 ; t give its inner much. Under `` stay at home '' protocol get anywhere it seems to be considered eligible timely. 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